1. Use of the Subscription Service
The ProspectSafari Subscription Service
Our online Subscription Service allows users (typically small to medium size businesses) to help organize sales data about a company’s sales pipeline (e.g., leads, customers, deals, etc.). The information added to the Subscription Service, either by site visitors providing their contact information or when a Subscription Service user adds the information directly or via the Chrome Extension, is stored and managed on our service providers’ servers. ProspectSafari provides the Subscription Service to our customers for their own marketing, sales and customer service needs.
Use of the Subscription Service By Our Customers
ProspectSafari does not control the types of Personal Data that our customers may choose to collect or manage using the Subscription Service. That Personal Data is controlled by them and is used, disclosed and protected by them according to their privacy policies. ProspectSafari processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our service providers’ servers.
We have no direct relationship with individuals who provide Personal Information to our customers. Our customers control and are responsible for correcting, deleting or updating information they have collected from using the Subscription Service. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage.
2. How we Share Information we Collect
A. With Service Providers
We may employ other third-party service providers to provide services on our behalf to visitors to our websites, our customers, and Users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include analyzing data or performing statistical analysis, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
B. Due to Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by ProspectSafari on the websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
C. In accordance with Compelled Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
3. ProspectSafari Product Specific Privacy Disclosures
i. Third Parties
We may provide links within our sites and services to the sites or services of third parties. We are not responsible for the collection, use, monitoring, storage or sharing of any Personal Data by such third parties, and we encourage you to review those third parties’ privacy notices and ask them questions about their privacy practices as they relate to you.
ii. Google Integrations
If you choose to integrate your Gmail or any other G Suite application with the Subscription Service you may use the following integrations and allow ProspectSafari access to your Google user data:
(1) Gmail Integration
By using the ‘Gmail Integration’ with the Subscription Service you will grant the Subscription Service access to information associated with your account, including contacts, emails, email signatures, calendar, distribution lists, subject lines, and URLs of tracked links from your email. In addition, the Subscription Service will be able to read, modify, create, and send emails from your connected Gmail account. The Subscription Service will scan the content of your emails to identify which emails you have elected to track in order to provide you with the notifications feature. The Subscription Service will store replies, outgoing mail, email headers, subject line, distribution lists, aliases, time sent, and Email bodies. Your email may contain sensitive information, such as names of your contacts, your private communications, or financial or medical information. You understand that the correspondences you track will be visible to other users on your Subscription team.
Additional Limits on Use of Your Google user Data:
- We will only use access to read, write, modify or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and to enhance the email experience for productivity purposes.
- We will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- ProspectSafari will not use this Gmail data for serving advertisements.
- ProspectSafari will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for ProspectSafari’s internal operations when the data have been aggregated and anonymized.
(2) Google Calendar Integration
The Subscription Service will have access to both your Google Calendar and any other calendar you access via Google in order to power our Meetings tool, and allow you to associate events with contacts in the CRM. The Subscription Service will have the ability to: create or change your calendars, and update individual calendar events.
iii. Chrome Extension
You can install the ProspectSafari Chrome extension to display Customer Data from your ProspectSafari account within your Chrome browser. The extension does not log your browsing history or make any automatic connections without your explicit permission. By clicking on the extension icon a request is made to the ProspectSafari service to retrieve any Customer Data relating to the requested URL. This data can then be edited within the Chrome Browser window and saved. If a search request from a third-party service results in a list of URLs displayed in the Chrome Browser in some cases the extension will show a popup allowing you to add these to a new or existing list of prospects within your ProspectSafari account. The extension is not integrated with or endorsed by any such third-party service and captures only the data that you have caused to be displayed in the browser window. Your use of any such third-party service is subject to the service terms and privacy terms of that service. The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.
iv. Enrichment Data
When you add prospect records to the ProspectSafari CRM, we populate certain fields with Enrichment Data. These properties may include information such as phone numbers, emails and linked domains. This data is obtained from the prospect website, public and third party sources. We do not use Customer Data to populate Enrichment Data.
v. Integrations with the ProspectSafari Platform
You may choose to connect any number of applications or integrations with your ProspectSafari account. If you give an integration provider access to your ProspectSafari account then your use of these integrations is subject to the service terms and privacy terms made available by that integrator. We are not responsible for third party integrators and in no case are such integration providers our sub-processors.
vi. Data Practices and Service Data
We may collect, and we may engage third party service providers, to collect information about your use of the Subscription Service, including evaluating how you and your Users interact with and use the Subscription Service. We use this information to develop and improve the Subscription Services and to inform our sales and marketing strategies. We may share or publish this information with third parties in an aggregated and anonymized manner, but we will not include any Customer Data or identify Users.
When you use the Subscription Service, we automatically collect log files. These log files contain information about a Users’ IT system, a User’s IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times, and referring website addresses. We use this information to ensure the optimal operation of the Subscription Service and for security purposes. We may link log files to Personal Data such as name, email address, address, and phone number for these purposes.
You can log in to our site using a Single Sign-on (SSO) service like your Google account. This service will authenticate your identity and provide you the option to share certain Personal Data with us such as your name.
4. Data Subject Requests
If you are a customer, prospect, or otherwise interact with one of our Customers and would no longer like to be contacted by one of our customers that use our Subscription Service, please contact the customer that you interact with directly. If you want to access, correct, amend, or delete data controlled by a ProspectSafari customer, you should direct your query to the ProspectSafari Customer (the data controller). We will work with customers to respond to data subject requests as outlined in our DPA.
You may request the deletion of your ProspectSafari account or Subscription Service by sending a request here. You should also review our DPA to understand our obligations as a processor of your data and how we comply with relevant data protection laws.
5. Data Retention
Customer Data collected during your use of the Subscription Service is retained in accordance with the provisions of the DPA and is retained for as long as you have a paid Subscription and/or remain an active customer in your portal. Your data is deleted upon your written request or after an established period following the termination of all customer agreements. In general, Customer Data is deleted after your paid Subscription ends and your portal becomes inactive.
Data Protection Officer (DPO)
ProspectSafari by TCAP Ltd